One-in-three will eat and drink out more frequently than before pandemic, research from Sheffield university shows
The figure rises to 66 per cent amongst 18-24-year-olds and 55 per cent amongst 25-34-year-olds.
This pent-up demand to visit hospitality venues is strongest in the North East region, with 55 per cent of residents intending to eat and drink out more frequently, followed by Yorkshire 45 per cent and London 44 per cent.
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Hide AdThe findings are drawn from a new consumer loyalty insights report led by academics from the Sheffield Business School at Sheffield Hallam University, in partnership with Sheffield-based hospitality CRM provider Airship.co.uk and hospitality gift card platform Toggle.
James Ellerby, senior lecturer in hospitality at Sheffield Hallam University, said: “Living under lockdown has forced changes in the way people live and new habits have been formed over the last year.
“However, the findings of this report highlight how customers are keen to return to eating and drinking within hospitality businesses, once restrictions are eased. This gives operators a great opportunity to regain much-needed customer patronage and secure their loyalty.
Drawing on primary research amongst 2,000 UK adults, the report identifies and explores the very latest attitudes towards hospitality and the valuable post-Covid opportunities for operators when the sector reopens.
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Hide AdAlternative revenue streams for hospitality businesses emerged throughout 2020 however two-fifths, 41 per cent, of people have said that they are unlikely to continue to subscribe to at-home hospitality experiences after Covid-19.
The data also reveals that almost a third 30 per cent of people are now more inclined to join a loyalty scheme with a hospitality operator compared to before the pandemic. This rises to 52 per cent amongst 18-24-year-olds, whilst 47 per cent of respondents indicated they would be interested in joining a loyalty scheme with their local pub.
For operators concerned about the financial impact of chasing loyalty, the values at which customers would be willing to visit a hospitality venue are relatively moderate.
A third 33 per cent said that the minimum free cash value that would incentivise them to visit a hospitality venue to redeem an offer was only £5.00, followed by £2.50 (18 per cent).